Hello again! Yesterday we took a tour on the ramp through the eyes of the Operations agent. As important as “Ops” is to the punctuality of the airline, the central figure in timekeeping for the entirety of the aircraft’s stay…
 
Hello again! After my flight prep shift, I am moving on to working at check-in today. Check-in is one of the most important aspects of the customer service experience, as it serves as the first point of contact between the…
 
Greetings! My name is Alex Harris-Hertel and I am an International Airline Professional (IAP) based out of Boston. As an IAP, I wear many hats, but this week I will be working at the airport (commonly known as “station”) to give you an idea…
 
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