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Different cultures in an international company can mean very different things, as you can understand and define culture in different ways. Today I want to talk a bit about airport vs. office culture – the style in which work is…
 
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There are a lot of questions surrounding airline travel, sometimes people think there’s a lack of transparency. In an effort to clear some of those misconceptions up, I opened the floor to some non-industry friends for a round of question…
 
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Hello again! Yesterday we took a tour on the ramp through the eyes of the Operations agent. As important as “Ops” is to the punctuality of the airline, the central figure in timekeeping for the entirety of the aircraft’s stay…
 
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Hi again, Alex here! One of the most enjoyable and fascinating parts about working at the airport is that if you work in Operations, you are responsible for the safe and efficient handling of the aircraft. In May of last…
 
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Hello again! After my flight prep shift, I am moving on to working at check-in today. Check-in is one of the most important aspects of the customer service experience, as it serves as the first point of contact between the…
 
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