Hello again! Yesterday we took a tour on the ramp through the eyes of the Operations agent. As important as “Ops” is to the punctuality of the airline, the central figure in timekeeping for the entirety of the aircraft’s stay…
 
Hi again, Alex here! One of the most enjoyable and fascinating parts about working at the airport is that if you work in Operations, you are responsible for the safe and efficient handling of the aircraft. In May of last…
 
Hello again! After my flight prep shift, I am moving on to working at check-in today. Check-in is one of the most important aspects of the customer service experience, as it serves as the first point of contact between the…
 
Greetings! My name is Alex Harris-Hertel and I am an International Airline Professional (IAP) based out of Boston. As an IAP, I wear many hats, but this week I will be working at the airport (commonly known as “station”) to give you an idea…
 
Today I am going to share my travelling experience with you! As an IAP you have to be definitely prepared for one thing: travelling a lot. You may think: “wow, perfect, I love it” and you are right but be aware that it can…