I wake up to the sound of carts rolling through the aisle as the flight attendants serve breakfast. The bright lights disorient me; my body tells me it’s 11:58 pm, but the in-flight map insists that it’s 5:58 am. I…
 
It’s Emily here again, the International Airline Professional (IAP) from Toronto. And I’m excited, because today’s the day – I’m off to Seeheim, Lufthansa’s training centre in Germany. Over the next five days, I’ll be giving you some insight into…
 
I’m flying. Fifty minutes ago, I’d been discreetly circulating through the hangar, ensuring our guests had all arrived and met my manager. Thirty minutes ago, I’d helped shepherd them to the aircraft for their sightseeing tour over Toronto. Twenty-five minutes…
 
The day has finally arrived … and it’s sunny outside! I’ve been working overtime this past week to get everything prepared. Guest list, photographer, invitations, directions, parking, signage, logistics, public relations agency, staff trip to see the airplane, giveaways, reference notes…
 
I’m feeling good. I’m feeling I-should-have-my-own-theme-song good. As I really dig into the work, I settle into a rhythm. I’m being pulled in ten different directions at once, all day, every day, but I’m handling everything that’s thrown at me;…
 
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